Why Are Users So Useful?: User Engagement and the Experience of the JISC Digitisation Programme

In the most recent edition of Ariadne magazine, JISC Programme Manager Paola Marchionni has reviewed how some of the ways that JISC-funded digitisation projects have engaged their audiences, showing how digitisation projects have developed new ideas and learnt from previous mistakes to ensure that their digital resource is seen and used by a wide range of users.

There is a list of ten issues in particular which she feels have been addressed, including

  • Knowing What to Do with Users’ Feedback
  • Galvanising Users as Project Advocates
  • Getting Users to Create Content
  • ‘Listen to your users, but don’t be bullied by them’

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